What action is taken when a vendor ships more items than ordered?

When a vendor ships more items than ordered, the appropriate action is to return the surplus goods or obtain the necessary authority for an exception. This ensures that the procurement process remains compliant with regulations and agreements set forth in contracts. Accepting all items delivered could lead to issues of budget overruns and inventory management. Automatically marking excess items as lost does not accurately represent the situation and would distort inventory records. Imposing a penalty on the vendor for over-delivery is not a standard practice, as it is usually the responsibility of the receiving agency to manage what has been delivered and to take appropriate corrective actions if discrepancies occur. Therefore, the correct approach focuses on accountability and proper management of delivered goods in accordance with procurement policies.